Terms & Conditions

• For the full set of promotion terms & conditions, please refer here.
• Payment gateway and bank-exclusive promotions will not be eligible for transactions made via Google Pay and Apple Pay payment method, unless otherwise stated. Please refer to each campaign pages terms and conditions page for further details on promo code eligibility.  
• For non-travellers and arrival travellers, GST and duty are absorbed by selected retailers.
• All promotion codes are non-exchangeable and cannot be used in conjunction with any other promotions, unless otherwise stated.
• Unless stated otherwise, all promotional codes does not apply to selected products/brands; refer to the full list of exclusions here.
• Promotion code(s) is/are considered redeemed if the customer cancels the order.
• Products & gift-with-purchases promotions are on a while-stocks-last basis. 
• Prices are subjected to changes without prior notice. 
• Changi Airport Group (Singapore) Pte Ltd (“CAG”) reserves the right to terminate the promotion at any time, or to amend, vary or delete any of these terms and conditions from time to time without notice. 
• CAG’s decision on all matters relating to this promotion will be final and binding on all participants. 

iShopChangi Buy More Fly More Destination Giveaway (21 September - 11 November 2026)

• Open to eligible participants aged 18 years and above.
• Staff is not eligible for this giveaway.
• Spend on iShopChangi during the Campaign Period to qualify for the applicable Prize Draw tier.
• Participants who qualify for a higher Prize Draw tier will also be eligible for all lower Prize Draw tiers.
• Each participant is entitled to one (1) entry per Prize Draw tier and may win only one (1) Prize throughout the Campaign.
• Tier 1: Accumulate S$500 spend and stand a chance to win a pair of return tickets to Bali or Phuket (3 winners, worth up to S$1,000 per pair).
• Tier 2: Accumulate S$800 spend and stand a chance to win a pair of return tickets to Tokyo, China, or Australia (3 winners, worth up to S$2,500 per pair).
• Tier 3: Accumulate S$1,200 spend and stand a chance to win a pair of return tickets to Europe (3 winners, worth up to S$4,000 per pair).
• Bucket List Grand Draw: Accumulate S$5,000 spend, fully paid with Mastercard, and stand a chance to win a curated travel experience for you and a companion, worth up to S$15,000 (1 winner). 
• Participants who meet the qualifying spend for a reward tier will be notified via email by 12:00 PM (SGT) the following day.
• Grand Draw eligibility will be verified after the campaign ends, with qualifying entries confirmed by 16 November 2026.
• All campaign results will be announced by 31 December 2026.
• Tier 1, Tier 2 and Tier 3 flight prizes will be redeemed through Changi Travel Services. The Grand Draw will be fulfilled through CAG's appointed travel partner.
• For the Grand Draw, travel destinations, duration, accommodation, attractions and experiences are subject to the selected itinerary, availability, prevailing prices and the maximum prize value.
• Any costs exceeding the applicable prize value shall be borne by the winner.
• Full Terms & Conditions apply. Please refer here. 

Otterly Irresistible Companion Purchase with Purchase

• The Otterly Irresistible Companion Plushie Purchase with Purchase (GWP) is limited to one (3) gift per qualifying transaction that meets the minimum spend of S$80 on iShopChangi.com.
• There are a total of five (6) Otterly Irresistible Companion designs available for collection.
• The Plushie will be distributed in a blind box format and will be picked at random.
• Selection cannot be customised or exchanged.
• Modes of delivery applicable for the Plushie include non-travellers & travellers home delivery (Singapore), T2 collection and travellers arrival and departure collection at Changi Airport.
• This offer is valid only while stocks last.
• Terms & conditions are subjected to changes without prior notice, if required by CAG.
• All refund or replacement requests are subject to review and approval by Changi Airport Group (CAG).  Refunds/Exchanges will only be processed upon CAG’s confirmation that the extent of the damage warrants it.