For Travellers

As the order for delivery in Singapore is tied to your arriving flight details, you may place your order 30 days to 12 hours* in advance or within 30 days after** your flight’s arrival at Singapore Changi Airport.

For Non-travellers

You may place your orders at any time.

*Only applicable to products retailed by Shilla Travel Retail Pte Ltd. All other retailers require orders to be placed between 24 hours to 72 hours before your flight arrival.

**Selected merchant(s) and product(s) only.

Please note that the order might be fulfilled via different delivery modes or merchants, if the minimum spend* amount is not met then there could be an additional delivery charge incurred.

Minimum spend for free shipping for items shipped by iShopChangi:

Standard Delivery
• Nett spend of S$59 and above - FREE
• Nett spend of S$58.99 and below - S$8


On-Demand Delivery
• Flat delivery rate of $10 per order

*Minimum spend requirement is different for products not shipped by iShopChangi. Please see - Minimum spend for free shipping for items shipped by merchants.

You will need to spend the stated minimum spend and it will be based on nett total after all discount and promotion.

Minimum spend for free shipping for items shipped by other merchants:

You will need to spend the stated minimum spend and it will be based on nett total after all discount and promotion.

At the cart page, it will indicate the shortfall to qualify for the free shipping:

The minimum spending and free shipping amount will be indicated in the Shopping Bag before the check out. Below is an example:

Highlighted in Red Square denotes the additional shipping fee to incur for the line item

The total shipping fee will be reflected in Order Summary:

Do note that there is no delivery on Sundays and Singapore Public Holidays.

No, promo code is not applicable to delivery fee.

For Traveller

Alcohol products are not available for delivery within Singapore.

Non-alcohol products with Collection Point “Delivery in SG” are available for delivery within Singapore.

For Non-Traveller

Products with Collection Point “Delivery in SG” are available for delivery within Singapore.

For Travellers

Upload a copy of your arrival boarding pass clearly displaying your name and flight details (ensuring they match the details provided in your order), via My Account → My Orders within 24 hours of your arrival in Singapore.

If you place your order within 30 days after your arrival*, upload your boarding pass after completing your order.

Your order will only be processed for delivery after we have verified your arrival boarding pass details against your order details. Your estimated delivery date may vary from your selected date depending on when your order is validated.

For flight cabin crew, please submit a copy of your air crew pass within 24 hours of your arrival.

For Non-Travellers

None

Orders shipped by iShopChangi : Once your order status is updated to "Completed" in your account, you will be notified of your order tracking details by our delivery partners via email, SMS or WhatsApp.

Orders shipped by merchants : Merchant's delivery partner will notify you via email, SMS or WhatsApp of your delivery.

If you do not receive your order within 2 working days of your order status being shown as "Completed", please contact iShopChangi Customer Experience team for assistance.

For all delivery orders, an email notification will be triggered to you once the order has been shipped out to the courier. On the day of delivery, the courier may notify you via SMS or Whatsapp or call regarding the delivery.

Do note that there is no delivery on Sundays and Singapore Public Holidays.

During sales periods and/or force majeure events, such as extreme weather conditions, deliveries may take a little longer.

In the event of two (2) failed delivery attempts for Standard orders, our delivery partner will return your order(s) to us and we will offer a full refund for your undelivered order(s), excluding delivery fees (if applicable).

In the event of one (1) failed delivery attempt for On-Demand orders, our delivery partner will return your order(s) to us. We will arrange for a refund of your undelivered order(s), excluding delivery fees.

Order(s) not collected from collection point within 48 hours will also be returned to us and we will offer a full refund for your uncollected order(s), excluding delivery fees (if applicable).

You may arrange with the courier to redeliver on a separate date, or provide specific instructions on where to leave the parcel. Note that we will not be liable for any lost or stolen parcel(s) in such instances.

For parcel to be left at the guardhouse, you will have to make arrangements with the security guard beforehand. We will not be liable if the security guard refuses to accept the parcel. Note that we will not be liable for any lost or stolen parcel.

The delivery address for an order must be a valid Singapore residential address - we do not ship to P.O. Box and no-delivery zones. Unfortunately, the delivery address cannot be amended once the order has been placed successfully.

In the event of wrong address is indicated in the order, and the parcel is delivered by courier, we will not be liable for any lost or stolen parcel. The courier will charge an additional cost for change of address for undelivered parcels with wrong or invalid addresses.

Please reach out to us via our web form or via WhatsApp at +65-94628238 (chat only). We will get back to you as soon as possible.

If we attempt to deliver your order but you are not present to receive it, we will re-deliver on the next available date. From the third attempt onwards, there will be a re-delivery fee of S$20 per attempt.

You can only send to one delivery address per order.

If the order is fully cancelled before the order is being shipped to the courier, the delivery fee will be fully refunded. If the order is partially cancelled, delivery fee will not be refunded as we will still ship the remaining items.

Specifically for On-Demand orders, delivery fees will strictly not be refunded.

Yes, we accept deliveries to hotels. However, deliveries will only be made to the Hotel Reception or Concierge. You are required to inform the Hotel Reception or Concierge of your pending delivery. Order will be deemed as delivered once the order has been delivered to Hotel Reception or Concierge, and we will not be liable for any lost or stolen parcels.

iShopChangi aims to deliver to as many places as possible. Do note that the delivery address must be a valid Singapore residential address - we do not deliver to P.O. Box or No-Delivery zones.

International delivery is currently not available.

However, due to restrictions and limitations (placed by certain institutions and organisations), we are unable to make deliveries to the following areas in Singapore:

• Jurong Island
• Tuas Link
• Changi Cargo
• Country Clubs
• Army Camps
• Seletar Aerospace
• Off-shore Islands such as Pulau Ubin
• Turf Club Avenue
• Sentosa
• Singapore Prison Quarters
• Airbase sites
• SATS Inflight Catering Centre 1
• ST Kinetics
• Shipyards
• Hospitals
• Powergrid
• Airport Boulevar, and all airport areas including areas within Changi Airport and Seletar Airport

Click here for a detailed list of No-Delivery Zones and their respective postal codes.

If you work at the above locations, we strongly encourage you to use your home address as a delivery location instead.

Specifically for On-Demand delivery, our delivery partner will not be able to deliver to Singapore postal codes starting with 49, 62, 63, 69, 70, 71. We will cancel and refund your order in such instances.