1.0 Park & Fly @ Changi

1.1 The Customer may purchase from www.iShopChangi.com (“Website”) a Park & Fly @ Changi ticket to enjoy discounted car parking fee at the Designated Park & Fly Car Parks (as defined below) (the ticket referred to herein as “Park & Fly Ticket”)
 

2.0 Pricing Policy

2.1 “Park & Fly @ Changi” is available only on a pre-booked basis and a Park & Fly Ticket may be purchased only from the Website.
 

2.2 A Park & Fly Ticket is priced only for the following durations: 24-hours, 48-hours, 72-hours,120-hours, 192-hours or 336-hours and the Customer may only utilise 1 ticket per exit from the car park (“Booked Parking Duration”). The price(s) payable for each specific duration shall be as specified at the relevant “Item Description Page” on the Website in respect of “Park & Fly @ Changi”. 
 

2.3 If the Customer’s total parking duration exceeds the Booked Parking Duration for whatever reason(s), the Customer has to pay for the parking duration in excess of the Booked Parking Duration (“Excess Parking Duration”) at the prevailing standard parking rate. Payment for the Excess Parking Duration shall be made by the Customer directly, via a payment card (i.e. cashcard, FlashPay card or CEPAS enabled card), upon his vehicle’s exit from the relevant Designated Park & Fly Car Park.
 

2.4 If the Customer’s total parking duration is less than the Booked Parking Duration for whatever reason(s), there shall not be any refund of the un-utilised parking duration / value of the Park & Fly Ticket upon his vehicle’s exit from the relevant Designated Park & Fly Car Park. Such un-utilised parking duration / value also cannot be applied towards future bookings or use.

3.0 Booking, Payment and Collection Policy

3.1 A Park & Fly Ticket may be purchased between 12 hours to 30 calendar days before the Customer’s scheduled arrival flight at Singapore Changi Airport (the “Airport”).
 

3.2 Park & Fly Tickets can only be purchased from the Website. Park & Fly Tickets are not available for purchase over-the-counter. Payment for the Park & Fly Tickets shall be made online through the designated payment gateway on the Website using the specified payment modes, failing which the Customer’s purchase will not be processed.
 

3.3 No Changi Rewards points will be issued for the purchase of Park & Fly Tickets and spending in respect of the Park & Fly Ticket purchase would also not be taken into consideration as accumulated spend under the Changi Rewards loyalty programme unless otherwise stated during limited time promotions.  However, the Customer may utilise his Changi Rewards points to offset the costs of a Park & Fly Ticket (or any part thereof) at all times.
 

3.4 The Customer shall collect the Park & Fly Ticket from the iShopChangi Collection Centre located at Arrival Hall across all terminals (Level 1 Baggage Belt) (iSC Arrival Collection Centres).
 

3.5 The Customer must provide documentary proof of his identity (e.g. passport), and quote his booking confirmation code when collecting the Park & Fly Ticket at the iSC Arrival Collection Centres. The Customer has to collect the Park & Fly Ticket personally. For the avoidance of doubt, the Park & Fly Ticket cannot be collected on behalf of the Customer and no letter(s) of authorization signed by the Customer authorizing a third party to collect the Park & Fly Ticket will be entertained. The Park & Fly Ticket would not be issued to any individual who is unable to show proof of his identity, quote his booking confirmation code, and/or who is not the individual who had made the booking. In such instances, the Customer’s Park & Fly Ticket will be cancelled and refunded in accordance with paragraphs 5 and 6 below. The Customer would have to pay for parking at the prevailing standard parking rate upon his vehicle’s exit from the relevant Designated Park & Fly Car Park. CAG shall not be liable to the Customer the full parking charges paid at the prevailing standard parking rate (or any part thereof).
 

3.6 The Park & Fly Ticket is coded unique to the Customer’s purchase and is valid for a one-time use only. It cannot be utilised again even if the Customer does not fully utilise the parking duration / value of the relevant Park & Fly Ticket. The Park & Fly Ticket is not for resale.
 

3.7 The Customer must keep his Park & Fly Ticket safe and in good condition as no replacement or refund will be made for lost, stolen, misplaced, defaced, illegible, invalid and/or expired Park & Fly Tickets.

4.0 Operations Policy

4.1 The Customer may park his vehicle at any one or more of the following car parks: Terminal 1/Jewel car park (General – B3 to B5 only), Car Parks 2A (Terminal 2), 2B (Terminal 2), 3A (Terminal 3), 3B (Terminal 3), 4A (Terminal 4), 4B (Terminal 4) and/or Hub & Spoke car park only (“Designated Park & Fly Car Parks”).  The Customer may select the relevant Designated Park & Fly Car Park where he will be parking his vehicle (“Selected Park & Fly Car Park”) at the point of purchasing the Park & Fly Ticket. The Customer is responsible for ensuring that he parks his vehicle at one of the Designated Park & Fly Car Parks. The Customer may park his vehicle at any normal car park space within any of the Designated Park & Fly Car Parks except for reserved spaces (which are painted in red or indicated in text) and designated pick-up & drop-off spaces.  
 

4.2 For the avoidance of doubt, “Park & Fly” is not available for use at the T2 North/South Link, T1 East/West Link, Changi East Project Office car park, car parks at the Changi Airfreight Centre and the coach stands (“Non-Designated Car Parks”). Should the Customer park his vehicle at any of the Non-Designated Car Parks, the Park & Fly eCoupon will not be accepted for payment upon exiting and the Customer will have to pay parking charges at prevailing standard parking charges of the relevant Non-Designated Car Park. CAG shall not be liable to compensate or refund to the Customer the full parking charges incurred by the Customer and/or the Park & Fly eCoupon (or any part thereof)
 

4.3 Should the Customer park his vehicle at the Terminal 1/Jewel Short-Term Car Park – B2M and B2 (“Short Term Car Park”), the Customer will have to pay parking charges at prevailing standard parking charges of the Short Term Car Park (“Short Term Car Park Charges”). The Customer may offset part of the Short Term Car Park Charges by applying the Park & Fly Ticket, and pay the remaining of the Short Term Car Park Charges. If the Customer had mistakenly parked his vehicle at the Short Term Car Park instead of the Designated Park & Fly Car Parks, CAG may out of goodwill charge the Customer based on the prevailing standard parking charges at a Designated Park & Fly Car Park instead of the Short Term Car Park Charges, subject to the Customer’s payment of an administrative fee of S$20 (or such other sum as may be determined by CAG from time to time).
 

4.4 The Customer must remove his payment card (i.e. cashcard, FlashPay card or CEPAS enabled card) from the In-Vehicle Unit (IU) of his vehicle before reaching the exit gantry of the relevant Designated Park & Fly Car Park. The Customer must then scan the barcode of the Park & Fly Ticket at the car park exit. If the Customer’s total parking duration exceeds the Booked Parking Duration for whatever reason(s), the Customer must re-insert his payment card into the IU of his vehicle to pay for the Excess Parking Duration in accordance with paragraph 2.3 above.
 

4.5 Only one (1) Park & Fly Ticket can be used per vehicle upon exit at the relevant Designated Park & Fly Car Park; the Customer is not allowed to use two (2) or more Park & Fly Tickets consecutively for a vehicle.
 

4.6 Where the Customer has any parking privileges or parking rebates pursuant to any of CAG’s programmes that are to be utilised via the Portal (including but not limited to free parking for having met the spend criteria in Terminal 1 and Terminal 3 public areas, or any parking privileges under the Changi Rewards loyalty programme, or any other form of parking benefits accorded under the Portal, and/or redemption of Changi Rewards points for parking rebates), the Park & Fly eCoupon shall be applied towards the total parking charges in the following order of priority (with the items on top with higher precedence):-

(1) Park & Work eCoupon (a maximum of one eCoupon can be used per carpark exit);                                      

(2) Parking rewards redeemed under Changi Airport and Jewel Changi Airport promotions through the Portal, for having met the spend criteria;

(3) Parking rewards redeemed under the Changi Rewards loyalty programme, for having met the spend criteria

(4) Parking privileges under the Changi Rewards loyalty programme (for Monarch, Platinum and Gold members)

(5) Any other form of parking benefits accorded under the Portal;                               

(6) Park & Fly eCoupon (a maximum of one eCoupon can be used per carpark exit);                                        

(7) Parking rebates redeemed with Changi Rewards points

(8) Park & Fly/Park & Work physical coupon (a maximum of one physical coupon may be used).                                       
 

The above order is subject to changes and the Customer may refer to https://carpass.changiairport.com/FAQ.html for the latest update.

Example 1

A Changi Rewards Platinum Tier member parked for 30 hours. As a parking privilege under the Changi Rewards loyalty programme, he is entitled to 2 free hours of parking. In addition, he redeemed some of his Changi Rewards points for 1 hour of parking rebates.

At the exit gantry, the 2 hours of parking privilege would first be deducted from the 30 hours, followed by the deduction of 1 hour of parking rebates. The Park & Fly Ticket (24 hours block) would then apply towards the remaining 27 hours, leaving 3 chargeable hours which the Customer would have to pay for using his payment card.

Example 2

A Changi Rewards Platinum Tier member parked for 30 hours. As a parking privilege under the Changi Rewards loyalty programme, he is entitled to 2 free hours of parking. In addition, he redeemed some of his Changi Rewards points for 8 hours of parking rebates.
 

At the exit gantry, the 2 hours of parking privilege would first be deducted from the 30 hours, followed by the deduction of 8 hours of parking rebates. The Park & Fly Ticket (24 hours block) would then apply towards the remaining 20 hours.
 

If the Customer fails to remove his payment card (i.e. cashcard, FlashPay card or CEPAS enabled card) from the In-Vehicle Unit (IU) of his vehicle upon exit of the relevant Designated Park & Fly Car Park and the full parking charges for the Customer’s total parking duration are deducted from his payment card, CAG shall not be liable to refund to the Customer the full parking charges and the Park & Fly Ticket (or any part thereof).
 

Park & Fly Tickets are subject to quota availability and CAG reserves the right to modify the quota or cease to offer Park & Fly @ Changi anytime at its discretion without advance notice. Where CAG ceases to offer Park & Fly @ Changi, CAG would still honour all Park & Fly Tickets purchased before the date of cessation.

5.0 Cancellation and Change Policy

5.1 There is no cancellation fee for any Park & Fly Ticket cancelled under paragraphs 3.5 and 5. However, CAG reserves the right to charge cancellation fees at its sole discretion any time. The revised cancellation fees (including the updated T&Cs) shall be posted on www.ishopchangi.com/parkandfly and shall take effect on the date of such posting, superseding the earlier version of the T&Cs and governing all Park & Fly Tickets (whether issued or otherwise). The Customer agrees that the revised cancellation fees shall apply with effect from and including the date such revised cancellation fees is posted notwithstanding that the Customer may have purchased the Park & Fly Ticket before such date.
 

5.2 Once a Park & Fly Ticket is purchased, the Customer may cancel his purchase only through the Website and request for a refund provided such cancellation is made at least 12 hours before the Customer’s scheduled arrival flight at the Airport and the order status has not been updated to “Ready for Collection”. The Customer will receive an email confirmation of the cancellation if it is successful.
 

5.3 No changes may be made to a Park & Fly Ticket once it is purchased (such as reducing or lengthening the Booked Parking Duration, amending the details of the Customer’s scheduled arrival flight, changing the Selected Park & Fly Car Park). If the Customer needs to make any change to his Park & Fly Ticket, he may consider cancelling the purchased Park & Fly Ticket through the Website and purchasing a new Park & Fly Ticket. In such an instance, the Customer would have to pay for the new Park & Fly Ticket first as the cancelled Park & Fly Ticket would take up to 6 weeks to be refunded (in accordance with paragraph 6 below).
 

5.4 Please note that if the Customer wishes to cancel his Park & Fly Ticket through the Website, he would have to cancel the entire transaction made on the Website (which the purchase of the Park & Fly Ticket was part of, and even where such transaction consists the purchase of other products from the Website). Upon the cancellation of the aforementioned transaction, the Customer acknowledges that any promotion code used for that transaction would not be valid for use for any subsequent transactions on the Website.
 

5.5 If the Customer fails to collect his Park & Fly Ticket within one (1) day of his scheduled arrival flight at the Airport, his Park & Fly Ticket shall be cancelled. A refund would then be provided in accordance with paragraph 6 below.
 

5.6 If the Customer’s Park & Fly Ticket was cancelled by CAG for a reason within CAG’s direct control and not due to an event beyond CAG’s control, CAG will refund to the Customer the cancelled Park & Fly Ticket in accordance with paragraph 6 below.
 

5.7 All Park & Fly Tickets are non-transferable and non-exchangeable.

6.0 Refunds

6.1 Any refunds of cancelled Park & Fly Tickets made under paragraphs 3.5 and 5 may take up to 6 weeks from the date of cancellation to be processed. Should the Customer wish to enquire about the status of his cancellation or refund request, he may email parkandfly@changiairport.com with the relevant booking confirmation reference.
 

6.2 All refunds for Park & Fly Tickets would be made via the same payment mode or currency and/or refunded to the credit card account(s) that was used when the Park & Fly Tickets were purchased. No refunds shall be made in cash and no refunds shall be processed over-the-counter at the iSC Arrival Collection Centres. CAG shall not be liable to the Customer for any out-of-pocket costs incurred by the Customer relating to or in connection with the Customer’s purchase, cancellation and refund of his Park & Fly Ticket (e.g. foreign currency exchange rate differences should the Customer’s credit card account not be Singapore dollar denominated).

7.0 General
 

7.1 CAG shall not be liable to the Customer for any losses, damages, costs and expenses suffered or incurred by the Customer relating to or in connection with his purchase and/or cancellation of Park & Fly Ticket(s).
 

7.2 These T&Cs shall be governed by the laws of Singapore and the parties hereby agree to submit to the exclusive jurisdiction of the courts of Singapore.
 

7.3 CAG reserves the right to amend, modify or revise these T&Cs (including the cancellation and refund policies), at its sole discretion from time to time. The updated T&Cs shall be posted on www.ishopchangi.com/parkandfly and shall take effect on the date of such posting, superseding the earlier version of the T&Cs and governing all Park & Fly Tickets (whether issued or otherwise). It is the Customer’s responsibility to check www.ishopchangi.com/parkandfly periodically for changes to the T&Cs. If the Customer does not consent to such amendments or modifications, the Customer shall not use the Park & Fly Ticket. If, following such amendments or modifications, the Customer nevertheless uses the Park & Fly Ticket, the Customer shall be deemed to have irrevocably consented to such amendments or modifications and agreed to be bound by them.
 

7.4 Each of the provisions of these T&Cs are severable from the other provisions. If any such provision or part thereof is or becomes invalid, unenforceable or illegal in any respect, such provision or part thereof, shall, to that extent that such provision is invalid, be deemed not to form part of these T&Cs, but the validity, enforceability or legality of the remaining provisions shall not in any way be affected or impaired thereby.
 

7.5 The Customer’s purchase of the Park & Fly Ticket(s) is subject to the prevailing terms and conditions governing the Website (which is available on the Website).
 

7.6 The parking and use of the Airport’s car park(s) by the Customer is subject to the prevailing terms and conditions of the Airport’s car park(s) (which are displayed at the entrance of the Airport’s car parks), and by parking his vehicle at the Airport’s car park(s), the Customer is deemed to have accepted the prevailing terms and conditions of the Airport’s car park(s).
 

7.7 CAG collects personal data about each Customer which is necessary for the administration of “Park & Fly @ Changi”. By purchasing and/or utilising the Park & Fly Ticket(s), the Customer consents to CAG collecting, using, disclosing, storing and processing his personal data in accordance with these T&Cs and CAG’s Privacy Policy. CAG’s Privacy Policy is available at http://www.changiairport.com/en/privacy-policy.html.