Is there a minimum spend amount required before I can engage the Shopping Concierge?

There is no minimum spend required to engage our Shopping Concierge, the service is complimentary for all.

If I am not travelling, can I engage the Shopping Concierge?

Yes, our complimentary Shopping Concierge service is available for both travellers and non-travellers. Please note that if you are making a purchase as a non-traveller, GST at current prevailing rates will apply.

If I am in a rush and do not have sufficient time to visit the store physically, how do I view the products?

You may simply chat with our Shopping Concierge via WhatsApp or WeChat and our expert personal shoppers will get in touch with you to share photos and videos of the products you are interested in purchasing. You may also connect with them over a video call if preferred.

To ensure a seamless and stress-free shopping experience, we recommend that you get in touch with our Shopping Concierge in advance, preferably at least 90 mins before your flight boarding time.

What if I am looking to make a purchase but not sure what is available in the Airport and which brand or model I would like to purchase?

Not to worry, our Shopping Concierge has the expertise and product knowledge required to make product recommendations based on your requests and budget, if any. 

What are the various delivery modes available?

Travellers

For travellers, our Shopping Concierge will meet you in-person at a pre-arranged location to either guide you along on your shopping journey or hand your purchase over to you, depending on your preferred choice.

Non-Travellers

For non-travellers, you can opt for self-collection and our Shopping Concierge will meet you at a pre-arranged location within the Public area of Changi Airport.

Other delivery options include:-

• Complimentary standard courier delivery with a minimum spend of S$280, otherwise a $10 delivery charge applies.

• Complimentary dedicated courier delivery (door-to-door) with a minimum spend of S$500.

• Complimentary white glove delivery with a minimum spend of S$2,000, where our dedicated Concierge will personally deliver the item to you.

When making a purchase with us, our Concierge will advise you on the delivery details accordingly. 

Please note that there will be no delivery on Sundays and Singapore Public Holidays. Nevertheless, if you require to collect / receive your purchase urgently, feel free to chat with our Shopping Concierge to find out more on the delivery options available. 

Where can I view the list of tenants participating in the Shopping Concierge service and promotions?

As we constantly update our promotions through our collaboration with different tenants, we highly recommend that you chat with our friendly Shopping Concierge to obtain the latest updates.

What are the payment modes accepted?

Accepted payment modes differ from tenant to tenant and our Shopping Concierge will advise you accordingly before you make a purchase. As a general guideline, accepted payment modes include ChangiPay, debit cards, credit cards, online payment links, etc. 

Can I stack the Shopping Concierge promotions with ChangiPay vouchers?

Yes! Our Shopping Concierge will advise you accordingly and ensure you enjoy the maximum savings possible on your purchase.