Before our retailers start preparing your order, you can cancel your order by clicking on “Cancel Order” via “Orders”.

If you are unable to cancel the order, please reach out to us via our web form or WhatsApp us at +65-94628238 (chat only) and we will assist you with your request.

Alternatively, you may also request for a full cancellation at our Collection Centre on the day of your departure. Alternatively, you may also request for a full cancellation at our Collection Center on the day of your departure or at our Arrival Collection Center on the day of your arrival.

If the promo code used entitles you to a discount with a minimum spend condition within a transaction, you can request for a partial refund at the collection centre, which will be processed as follows:

• If the nett spend (after deducting the partial refund) is above the minimum spend stipulated for that particular promotion, the nett amount paid for the cancelled item will be refunded to the Customer;
• If the nett spend falls below the minimum spend in such a case, the discount value will be deducted from the partial refund.

Yes. Your Changi Rewards points will be refunded in full for fully cancelled order. For partially cancelled order, refund of Changi Rewards points will be pro-rated accordingly.

Unfortunately, services purchased on iShopChangi are non-refundable. We apologize for any inconvenience caused.