For Arrival Collections, please proceed to the below location for collection.

Our Collection Centres in all terminals operate 24 hours daily.

Our collection centres in Seletar Airport operates from 8am - 8pm daily.

For T2 Arrival (Public Area) Click & Collect locker collection, it is located between Changi Recommends and Travelex Money Changer.

Terminal 2, Changi Airport
60 Airport Blvd, #01-106, Level 1, Singapore 819643

Collection hours:

Before 11:59 PM on the scheduled collection date

Phone:

+65 9826 4196

If you experience any issues retrieving your order, press the Help button at the locker.

Please bring along your order confirmation (digital or printed copy), boarding pass, and passport to collect your order(s).

If you have received a Collection PIN via email/SMS for your departure or arrival order, please proceed to the respective locker and use the Collection PIN to collect your order(s). You will also be required to scan your passport and boarding pass at the locker.

For collection at T2 Arrival (Public Area), please key in the Collection PIN sent via email/SMS on the locker screen to retrieve your order(s).

If you experience any issues retrieving your order, press the Help button at the locker.

We are committed to making your purchase experience seamless and stress-free. However, passengers who are unable to present the required travel documents may be denied collection, and a full refund will be provided.

1. Enter your Collection PIN received via the 'Ready for Collection’ email/SMS (sent at least 6 hours before your flight).

2. For Departure/Arrival collection, scan your passport and boarding pass for verification.

3. Retrieve your order(s) from the locker.

4. Close the locker compartment(s) after collection.

5. Acknowledge receipt on the screen and rate our service

It will take about 5 minutes for our Collection Centre Customer Service Officers to process your order for collection after we have received your verification documents.

In the event that you are unable to collect your order, a full refund will be made to your original mode of payment within 10 working days.

No. Unfortunately, we are constrained by existing regulations and can only release the order to the passenger/ customer who has placed the order.

You may collect iShopChangi purchases from 2 hours before your scheduled departure time. We highly recommend that you collect at least 60 minutes before your scheduled departure time to avoid having to rush to your boarding gates. Your experience here at Changi Airport is important to us.

Should you find yourself having limited time to collect your order due to unforeseen circumstances, please approach our  customer service officer and let them know of your order number and flight schedule. We will attempt to expedite your order collection as much as possible.
 

For Non-Travellers (T2 Arrival Public Area Collection)

Please collect your iShopChangi purchases on your selected date

Yes. If you are unable to come down on the selected date, you may contact us via our WhatsApp chat (+65 9462 8238) to reschedule for another date.

In the event that you are unable to collect your order, a full refund will be made to your original mode of payment within 10 working days.

You may reach out to us to provide the rescheduled flight date and time. The order will be prepared for your collection on your rescheduled flight, provided it is not more than 30 days from order date.

Your order will be transferred to Changi Airport for your collection at your departing/arriving terminal.

On the day of your flight. Any orders not collected after 24 hours from your flight date and time will be considered as no show and will be cancelled. A full refund will be made to your original mode of payment within 10 working days.

A full refund will be made to your original mode of payment within 10 working days.

Due to the liquor quota regulated by the Singapore Customs, passengers arriving from Malaysia are not eligible for liquor purchases.

No. Departure orders are strictly meant for collection at the departure collection centre only.