Departure Orders: Orders can be placed 30 days to 12 hours* before your flight’s departure from Singapore Changi Airport.

Arrival Orders : Orders can be placed 30 days in advance to 12 hours* before your flight’s arrival at Singapore Changi Airport. Due to the liquor quota regulated by the Singapore Customs, passengers arriving from Malaysia are not eligible for liquor purchases.

Delivery Orders: Orders** can be placed 30 days in advance up to 30 days after your flight’s arrival at Singapore Changi Airport.

You may also combine departure, arrival, and Singapore delivery orders in one checkout, subject to the same order timeframe and same flight timing restrictions.
 

*Fulfillment for order(s) place at least 12 hours before departure/arrival is restricted to items retailed by Shilla Duty Free (beauty and cosmetics) and Lotte Duty free (Liquor) only. All other retailers require between 24 to 72 hours. 

**Selected merchant(s) and product(s) only.

A Order Confirmation will be sent to your registered email upon confirmation of your order. It will contain your order details. 

We are unable to accept orders within 12 hours of your departure/arrival because time is needed to prepare your order(s).

We will need at least 12 hours* to prepare your order(s). We accept orders up to 30 days in advance of your departing or arriving flight. Your order(s) will be ready for collection 2 hours before your departure time, or upon your arrival. Click here to find out the location of our Collection Centres.

* Fulfillment for order(s) place at least 12 hours before departure/arrival is restricted to items retailed by Shilla Duty Free (beauty and cosmetics) and Lotte Duty free (Liquor) only. All other retailers require between 24 to 72 hours.

Rescheduled flight timings by airlines (earlier or later within the same flight date)

Our systems will be updated accordingly. Therefore, continue to check-in and enter the immigration area at the revised timing before proceeding to the Collection Centre at your departure terminal to collect your purchases.

Change in flight details (earlier or later) by customer

If you have rescheduled your flight, please contact us via WhatsApp at +65-94628238 for assistance.
 

For Departure order(s): please contact us once you have made changes to your flight so that we may have sufficient time to update your order.
 

For Arrival order(s): If your order contains liquor products, please note that you are required to contact us to cancel your order due to requirements of Singapore Customs Authority. Please place a new order only after you have successfully cancelled your existing order.
 

Change in Passenger Name

Unfortunately, we are unable to accommodate a change in passenger name. Should you (the purchaser) cancel your flight, you can cancel your order and we will refund the amount paid.

Please proceed to iShopChangi Arrival collection center in the terminal which you have landed to collect your order. Due to the unforeseen change in arrival terminal, we will require up to 1 hour to transfer your order(s). Please contact the number provide at the counter should the counter be unmanned. We appreciate your patience in this matter.

Selected products from the list of retailers below are available for T2 Arrival (Public Area) Collection. Click here to shop.

• Lotte Duty Free
• Beautique by iShopChangi
• Shilla Travel Retail Pte Ltd
• OleOle Singapore
• iStudio
• Maison De Chronus Shilla Travel Retail Pte Ltd
• TWG Tea
• Changi Airport Group #2174
• BOTTLES & BOTTLES
• Swarovski
• IRVINS Salted Egg
• Victoria's Secret Shilla Travel Retail Pte Ltd
• WH SMITH
• The Cocoa Trees
• ME Nation Pte Ltd
• Sprint-Cass
• Digital Hub