No. As part of Singapore’s regulations we do not retail tobacco products online. If you wish to purchase tobacco products, you can do so at Lotte Duty Free stores in Changi Airport.

Our website offers you popular and top-selling products. We are constantly increasing and refreshing our product range. However, if you are unable to find a product online, you can contact the respective retailer to find out more on stock availability.

Some retailers/brands have placed a purchase limit on their products as part of the guidelines for travel retail.

[For Non-Traveller Orders] Our liquor license permits a maximum delivery of 30 liters of liquor per day per address. Therefore, each customer can order up to 30 liters of liquor per transaction.

[For Arrival Collection & Traveller SG Delivery Orders] The duty-free allowance for purchases by travellers arriving in Singapore are as follows:

• 1 litre of spirits and 1 litre of wine; or
• 1 litre of spirits and 1 litre of beer; or 
• 1 litre of wine and 1 litre of beer; or 
• 2 litres of wine; or 
• 2 litres of beer.

Our retailers in the airport are constantly replenishing their stocks. If you are unable to purchase a product due to limited stocks, you may check back on our website again in a few days.

Alternatively, you may use the NOTIFY ME function on the product page and you will be notified via email when stock becomes available*.

Some items have limited re-stock quantity and may go out of stock shortly after stocks have been replenished. We apologize for any inconvenience caused if the item is out of stock when you visit our site after receiving our notification.

You may contact the retailers directly about the product warranties offered.

We look forward to hearing feedback about our products. You may share with us your feedback via our web form. 

Due to a diverse range of products that we are currently offering across various retailers, we are unable to provide you with exact details and specifications of a product immediately.

Product details can be found when you click to view the specific product. Should you require more information on the product, you may contact the respective retailers to find out more.

The merchant will reach out to you via your registered email address within 3 working days. If you did not receive any email from the merchant after 3 working days, please reach out to us for assistance.

Unfortunately, this will not be possible. Please wait for the confirmation email prior to contacting the merchant to book your appointment.