The Changi Account is a digital account service that enables you to connect and transact on Changi Airport’s digital portals with just one username and password.

You can register for a Changi Account here to start shopping.

Yes, you would need a Changi Account to shop on iShopChangi.

Convenience
With the Changi Account, you can log in to Changi Airport’s digital platforms (including iShopChangi.com, Rewards.ChangiAirport.com and Changi app) using a single username and password. There is no need for you to remember multiple account IDs and passwords. Your existing and new user accounts with Changi Airport will all be linked, enabling convenient access to information from all your existing accounts.

Customised experience
Moving forward, you will also enjoy a more personalised experience when you interact with us across Changi Airport’s digital platforms.

There are generally no restrictions on eligibility to register for a Changi Account. Enhancements to the Changi Account system will be made progressively to include other Changi Airport digital portals overtime.

Upon successful registration, an activation e-mail will be sent to the e-mail address registered as your Changi Account. Please click on the verification link to activate your Changi Account.

You may contact our Customer Experience Team via our web form or WhatsApp +65-94628238 (chat only).

Identity verification checks may be performed for security purposes. Updated details will be synced across all services linked to the same Changi Account.

Please contact our Customer Experience Team via our web form or WhatsApp at +65-94628238 (chat only) should you wish to amend your registered e-mail address.

You can update all your registered details except Email Address and Date of Birth via My Account page. If you need to update your Email Address or Date of Birth, you can send in your request via our web form or WhatsApp +65-94628238 (chat only).

Your updated details will be synced across all your accounts linked to the same Changi Account.

E-Newsletters will be sent to your registered Changi Account e-mail address. Your registered Changi Account will supercede the existing e-mail address registered under your Changi Rewards and/or iShopChangi account. You would be able to update your subscription through the communication messages e.g. e-newsletter sent to you.

Alternatively, you may update your preference in Changi App. Simply click on the settings icon on your account page, and click on notifications > Email & SMS > Select the programmes you wish to opt in or out from.

Please click here and then enter your registered email in the login screen and click on "Forgot Password" to reset your password. An e-mail will be sent to your registered Changi Account e-mail address with instructions on how you can reset your password.

If you have forgotten your registered Changi Account e-mail address, please contact us via our web form or WhatsApp +65-94628238 (chat only) for assistance. Identity verification checks may be performed for security purposes