For Arrival Collections, please proceed to the below location for collection.

Our Collection Centres in all terminals operate 24 hours daily.

For T2 Arrival (Public Area) collection, it is situated between Changi Recommends and Travelex Money Changer.

Terminal 2, Changi Airport
60 Airport Blvd, #01-106, Level 1, Singapore 819643

Collection hours:

12:00PM to 9:00PM Daily

Phone:

+65 6513 8743

Please bring along your order confirmation (digital or print-out), boarding pass, and passport to collect your order(s).

For collection at T2 Arrival, please bring along your order confirmation (digital or print-out) to collect your order(s).

We are committed to making your purchase seamless and stress-free. However, passengers who are unable to produce the required travel documents may be denied collection and a full refund will be offered.

It will take about 5 minutes for our Collection Centre Customer Service Officers to process your order for collection after we have received your verification documents.

In the event that you are unable to collect your order, a full refund will be made to your original mode of payment within 10 working days.

No. Unfortunately, we are constrained by existing regulations and can only release the order to the passenger/ customer who has placed the order.

You may collect iShopChangi purchases from 2 hours before your scheduled departure time. We highly recommend that you collect at least 60 minutes before your scheduled departure time to avoid having to rush to your boarding gates. Your experience here at Changi Airport is important to us.

Should you find yourself having limited time to collect your order due to unforeseen circumstances, please approach our  customer service officer and let them know of your order number and flight schedule. We will attempt to expedite your order collection as much as possible.
 

For Non-Travellers (T2 Arrival Public Area Collection)

Please collect your iShopChangi purchases on your selected date

Yes. If you are unable to come down on the selected date, you may contact us via our WhatsApp chat (+65 9462 8238) to reschedule for another date.

In the event that you are unable to collect your order, a full refund will be made to your original mode of payment within 10 working days.

You may reach out to us to provide the rescheduled flight date and time. The order will be prepared for your collection on your rescheduled flight, provided it is not more than 30 days from order date.

Your order will be transferred to Changi Airport for your collection at your departing/arriving terminal.

On the day of your flight. Any orders not collected after 24 hours from your flight date and time will be considered as no show and will be cancelled. A full refund will be made to your original mode of payment within 10 working days.

A full refund will be made to your original mode of payment within 10 working days.

Due to the liquor quota regulated by the Singapore Customs, passengers arriving from Malaysia are not eligible for liquor purchases.

No. Departure orders are strictly meant for collection at the departure collection centre only.