For return of products, you may request for a full refund within 30 days from the date of collection or delivery, subject to terms and conditions.

Our 30 days return policy does not apply to selected products (e.g. Perishables Items such as food and beverages, fresh flowers and other live plants) 

You may click here for the full details of iShopChangi's return policy. The return policy for these product(s) has been indicated in the respective product pages as well.

Once the returned product is received and accepted by us, you will receive the refund via your original mode of payment within 10 business days. You will be notified via email of the outcome.

Have a change of mind? No worries. You can return the item within 30 days upon receiving the item. 

Please take note that for any returns due to change of mind, product(s) must be:

• in its original purchasing condition;
• with all tags/or labels attached;
• must be returned in the original sealed, undamaged box and/or packaging; 
• with the accompanying free gift(s) if any

iShopChangi reserves the right to reject any return request which does not comply with our returns policy. In addition, iShopChangi or its merchants reserves the right to charge shipping fees for facilitating the returns.

Once your request is approved, you will receive the refund via your original mode of payment within 10 business days. You will be notified via email of the outcome.

You may initiate the return process using our web form. Click on this link. 

Select Enquiry > iShopChangi > Select a suitable option and provide the information as requested in the form.
 

Please share with us the reason for the refund or issue with the product inside the Details section.
 

*NOTE: You must also provide images of the product in its original packaging with all seals and tags intact (photos/videos, up to a limit of 5MB per file).

Please inform us using our web form here and we will get back to you as soon as possible.
 

Select Enquiry > iShopChangi > Select a suitable option and provide the information as requested in the form.

Please share with us the reason for the refund or issue with the product inside the Details section.

*NOTE: You must also provide images of the product in its original packaging with all seals and tags intact (photos/videos, up to a limit of 5MB per file).